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When encountering a technical issue, this can be reported to the Incidents team directly (technicalsupport@everymatrix.com) for P1s and P2s and to the Money...

Fri, 15 Jan, 2021 at 8:28 AM

Acquiring or changing the deposit/withdrawal limit of a vendor

If you decided to acquire a new vendor for transaction processing, kindly address your query to your MoneyMatrix Account Manager. They are in a position to ...

Thu, 17 Dec, 2020 at 9:21 AM

Submit a ticket

Company name

Support department

<div class="control-group ticket_section">
                     <label class="  control-label cf_external_round_id_323183-label " for="helpdesk_ticket_cf_external_round_id_323183">External round ID</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_external_round_id_323183]" id="helpdesk_ticket_custom_field_cf_external_round_id_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_walletbonus_id_323183-label " for="helpdesk_ticket_cf_walletbonus_id_323183">Wallet/Bonus ID</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_walletbonus_id_323183]" id="helpdesk_ticket_custom_field_cf_walletbonus_id_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_date_and_time_323183-label " for="helpdesk_ticket_cf_date_and_time_323183">Date and time</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_date_and_time_323183]" id="helpdesk_ticket_custom_field_cf_date_and_time_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_platform_device_model_and_browser991962_323183-label " for="helpdesk_ticket_cf_platform_device_model_and_browser991962_323183">Platform, Device model and Browser</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_platform_device_model_and_browser991962_323183]" id="helpdesk_ticket_custom_field_cf_platform_device_model_and_browser991962_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_user_id978117_323183-label " for="helpdesk_ticket_cf_user_id978117_323183">User ID</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_user_id978117_323183]" id="helpdesk_ticket_custom_field_cf_user_id978117_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_domain_name_323183-label " for="helpdesk_ticket_cf_domain_name_323183">Domain name</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_domain_name_323183]" id="helpdesk_ticket_custom_field_cf_domain_name_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_game_vendor822297_323183-label " for="helpdesk_ticket_cf_game_vendor822297_323183">Game vendor</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_game_vendor822297_323183]" id="helpdesk_ticket_custom_field_cf_game_vendor822297_323183" />
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class="  control-label cf_bet_id_323183-label " for="helpdesk_ticket_cf_bet_id_323183">Bet ID</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_bet_id_323183]" id="helpdesk_ticket_custom_field_cf_bet_id_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_bonuswallet_id_323183-label " for="helpdesk_ticket_cf_bonuswallet_id_323183">Bonus/Wallet ID</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_bonuswallet_id_323183]" id="helpdesk_ticket_custom_field_cf_bonuswallet_id_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_devicebrowser_323183-label " for="helpdesk_ticket_cf_devicebrowser_323183">Device/Browser</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_devicebrowser_323183]" id="helpdesk_ticket_custom_field_cf_devicebrowser_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_user_id_323183-label " for="helpdesk_ticket_cf_user_id_323183">User ID</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_user_id_323183]" id="helpdesk_ticket_custom_field_cf_user_id_323183" />
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class="  control-label cf_type_of_transaction_323183-label " for="helpdesk_ticket_cf_type_of_transaction_323183">Type of transaction</label>
            <div class="controls   ">
              <select class="  dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_of_transaction_323183]" id="helpdesk_ticket_custom_field_cf_type_of_transaction_323183"><option value="">...</option>
<option data-id="9000741150" value="Deposit">Deposit</option>
<option data-id="9000741151" value="Withdrawal">Withdrawal</option></select>
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_transaction_id_323183-label " for="helpdesk_ticket_cf_transaction_id_323183">Transaction ID</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_transaction_id_323183]" id="helpdesk_ticket_custom_field_cf_transaction_id_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_site_name_323183-label " for="helpdesk_ticket_cf_site_name_323183">Site name</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_site_name_323183]" id="helpdesk_ticket_custom_field_cf_site_name_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_user_id929573_323183-label " for="helpdesk_ticket_cf_user_id929573_323183">User ID</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_user_id929573_323183]" id="helpdesk_ticket_custom_field_cf_user_id929573_323183" />
            </div> 
                  </div>

<div class="control-group ticket_section">
                     <label class="  control-label cf_game_name_323183-label " for="helpdesk_ticket_cf_game_name_323183">Game name</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_game_name_323183]" id="helpdesk_ticket_custom_field_cf_game_name_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_game_round_id_external_323183-label " for="helpdesk_ticket_cf_game_round_id_external_323183">Game round ID (External)</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_game_round_id_external_323183]" id="helpdesk_ticket_custom_field_cf_game_round_id_external_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_transaction_id_external_323183-label " for="helpdesk_ticket_cf_transaction_id_external_323183">Transaction ID (External)</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_transaction_id_external_323183]" id="helpdesk_ticket_custom_field_cf_transaction_id_external_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_player_id_external_323183-label " for="helpdesk_ticket_cf_player_id_external_323183">Player ID (External)</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_player_id_external_323183]" id="helpdesk_ticket_custom_field_cf_player_id_external_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_devicebrowseroperating_system_323183-label " for="helpdesk_ticket_cf_devicebrowseroperating_system_323183">Device/Browser/Operating System</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_devicebrowseroperating_system_323183]" id="helpdesk_ticket_custom_field_cf_devicebrowseroperating_system_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_domain_url_323183-label " for="helpdesk_ticket_cf_domain_url_323183">Domain URL</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_domain_url_323183]" id="helpdesk_ticket_custom_field_cf_domain_url_323183" />
            </div> 
                  </div>
                  <div class="control-group ticket_section">
                     <label class="  control-label cf_aggregatorplatform_323183-label " for="helpdesk_ticket_cf_aggregatorplatform_323183">Aggregator/Platform</label>
            <div class="controls   ">
              <input class="  text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_aggregatorplatform_323183]" id="helpdesk_ticket_custom_field_cf_aggregatorplatform_323183" />
            </div> 
                  </div>

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